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What Goes Into Creating a Great Workplace?

Culture is owned by everyone


Culture eats strategy for breakfast. Okay, this isn’t breaking news – it’s a concept (attributed to the late business management expert, Peter Drucker) that’s been repeated for years and is now becoming the status quo. It’s also something that’s easier said than done, because as anyone who’s spent time at a fast-growing company will tell you, great culture can’t be faked.

As an organization, we’re committed to providing a collaborative environment that’s as challenging as it is rewarding – where every day, colleagues look forward to coming together and learning from each other. Where you’re inspired to do your best work, and where your contributions are recognized. Since Thinkwrap was founded in 2004, we’ve experienced a number of changes (including an international expansion), so we thought it made sense to take a step back and look at what it takes to build and maintain a great culture within one of Canada’s Fastest-Growing Companies.

Culture starts and ends with the people. We’re a 100% employee-owned company, and the same is true of our philosophy on culture. Employees own it, it’s not just something rolled out by the social committee and you won’t find it in an HR folder. It’s a responsibility all of us have to ourselves, to each other, and to our customers to create an environment that makes us proud to come to work every day. We encourage ourselves to be the best we can, which means we hold ourselves and each other to high standards and we reap the rewards.

Which is really what it comes down to, isn’t it? The people are the culture, and we’re not all cut from the same cloth (our differences are what make us awesome). We recognize every employee as a unique person, and think that different work styles, individual preferences and schedules are opportunities to break the traditional mould. A flexible work environment means employees have the option of working from home when needed, the office games room, or the Starbucks down the street. We also believe our best work happens when we come together and participate in the conversation. Being present, physically and mentally, helps keep the momentum going.

The thing is, culture doesn’t happen by chance. It takes dedication and hard work to hold it all together. Having access to the tools you need to succeed is a big part of what goes on behind the scenes. One of the most rewarding things about working at Thinkwrap is an ongoing commitment to professional development. A genuine desire to work together, opportunities to ask for guidance and provide mentorship, and an open door attitude help employees to define and reach their personal and professional goals.

Absolutely everyone is committed to driving the business forward in a way that supports longevity, performance, and scalability in order to bring value to our customers. We view every engagement as an opportunity to contribute to their long-term plan – because when our customers exceed their goals, we all celebrate. We do this through creative solution-finding techniques and a dedication to innovation that starts with our CTO and senior technologist, and is practiced company-wide.

Part of creating a great culture is having access to a physical environment that inspires innovation. Late last year we made the move to a brand new office space located in the heart of Kanata North – close to great restaurants, green space, and an easy commute from Ottawa’s downtown core. We’re part of a community of leading technology companies in the area, and benefit from regular neighbourhood events like Food Truck Thursdays, Yoga in the Park, and Ice Cream Truck Fridays (our personal fave), initiated by the Kanata North BIA. Plus, we’re only a road trip away from other major hubs like Toronto, Montreal and New York City. Learn more about what it's like to live and work in Ottawa from Invest Ottawa.

eCommerce is an exciting industry that’s exploding in both size and complexity; quickly integrating into virtually every aspect of lives. The Thinkwrap team is at the forefront of cutting edge retail technology and we're looking for impassioned professionals to be part of this fast-growing industry. We recruit talented professionals with a wide range of experience and diverse skill sets.



Interested in joining the team? Check out our current openings.

Apply now


By Tara Monaghan

As part of Thinkwrap's Talent Management team, Tara looks for outstanding candidates to fill a variety of roles in the exciting eCommerce sector.

Tags: Culture, Careers